Orders & Shipping

What if I need to change my order?
Please contact our customer support team immediately! We’ll do our best to make any requested updates for you. Please be aware, we are unable to make any ad...
Sat, Apr 9, 2016 at 2:44 AM
What will it cost to ship my order?
Shipping rates vary based upon destination and weight of your orders, your shipping charges will be automatically calculated before you finalize your order ...
Fri, Oct 12, 2018 at 11:15 AM
How long will it take for me to receive my order?
The transit times vary, but deliveries in the US usually occur 1-2 weeks after shipping. International shipments take a bit longer due to customs clearance ...
Fri, Oct 12, 2018 at 11:18 AM
Do you ship to my location?
We ship to most countries in the world with a few exceptions. You can review shipping options and charges for your location during checkout before you final...
Sat, Apr 9, 2016 at 2:46 AM
Do you ship to P.O. Boxes?
Sorry, we are unable to deliver to a P.O. Box address.
Fri, Oct 12, 2018 at 10:10 AM
Can I send Lumio as a gift?
You can certainly send your order to another recipient, but we’re unable to offer gift wrapping or gift receipts at this time. We do hope to be able to offe...
Sat, Apr 9, 2016 at 2:46 AM
Will I have to pay customs fees/VAT for my order?
Customs and other import duties and fees may be applied to international orders when the shipment reaches its destination. Such fees and charges are the res...
Wed, May 30, 2018 at 10:43 AM
Will you send me tracking when my order ships?
Absolutely! You will receive an email update with the tracking information for your order when it leaves our warehouse. 
Sat, Apr 9, 2016 at 2:47 AM
Is my personal information kept private?
Please be assured that your personal information is kept private and confidential. We only collect the minimum information required when processing your ord...
Mon, May 28, 2018 at 11:26 AM