Returns & Warranty
There is no customer repair program for Lumio and mini Lumio+ at this time.
Sat, Apr 9, 2016 at 2:49 AM
To be considered eligible for a return, a return claim must be submitted within 21 days of an order’s shipping date. Lumio will accept returns in good and u...
Wed, May 30, 2018 at 10:45 AM
There is no restocking fee for Lumio returns as long as your order is returned with all accessories, in unused condition in its original packaging.
Sat, Apr 9, 2016 at 2:50 AM
Please contact us immediately with your order number and a photo of the damage. We’ll make arrangements for you to return the damaged Lumio and receive a re...
Sat, Apr 9, 2016 at 2:51 AM
Products purchased on our website have a six month warranty. The warranty is explained in the User Manual. It covers any defects in materials or workmanship...
Sat, Apr 9, 2016 at 2:51 AM
We will replace a defective Lumio, as long as the problem is due to manufacturing or workmanship, within a reasonable amount of time and free of charge duri...
Sat, Apr 9, 2016 at 2:52 AM
If you’re located in the US, we’ll provide a prepaid return shipping label to send your Lumio back to us. If you’re located in another country, we’re unable...
Sat, Apr 9, 2016 at 2:52 AM
When we receive your return at our warehouse, we’ll ship out your replacement unit.
Sat, Apr 9, 2016 at 2:53 AM